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Make A Complaint Telstra. The My Telstra app is your shortcut to all your Telstra services and it makes self-service easy. If it takes longer well keep you updated on our progress until we solve it. Screen Repair may cause loss of data stored on that device. The My Telstra app is available for both Apple iOS and Google Android.
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Please fax your complaint to 1800 753 949 Store. If you call from a mobile you can ask us to call you back. If youre helping someone else make a complaint well need their authorisation for you to act on their behalf. Call Customer Services Contact Form on 0800 856 0000. If you would like further investigation from Telstra. Further information on how we handle complaints can be found in our complaints handling process document PDF.
What the complaint is about.
Of course youre not obliged to follow these guidelines but if you do youre more likely to see results and make the process less terrible for everyone else involved. Ensure you back up. You can also make a complaint at any of our stores. Once you make a valid exchange or replacement request ownership of your registered device immediately transfers to us. Of course youre not obliged to follow these guidelines but if you do youre more likely to see results and make the process less terrible for everyone else involved. If you want to look at a new mobile plan or a shiny new smartphone it works with your existing Telstra ID and you can also contact us through the My Telstra app for help with any questions you have.
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RUNDLE MALL SA 5000. Telstra Locked Bag 20026 Melbourne VIC 3001 Fax. If you call from a mobile you can ask us to call you back. Once you make a valid exchange or replacement request ownership of your registered device immediately transfers to us. We aim to resolve your issue within 15 business days.
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Of course youre not obliged to follow these guidelines but if you do youre more likely to see results and make the process less terrible for everyone else involved. If youre helping someone else make a complaint well need their authorisation for you to act on their behalf. Call Customer Services Contact Form on 0800 856 0000. Call us on 1800 062 058. Making a complaint on behalf of someone else.
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If you call from a mobile you can ask us to call you back. You can also make a complaint. What the complaint is about. We aim to resolve your issue within 10 business days. Complete our online complaints form.
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If you are a residential or small business customer. Get in touch with us if youd like to lodge a complaint. RUNDLE MALL SA 5000. Once you make a valid exchange or replacement request ownership of your registered device immediately transfers to us. We aim to resolve your issue within 15 business days.
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Download and complete our complaints form then email fax or post. Visit Make a Compalint. Use this comments section to discuss problems you have had with Telstra or how they have handled your complaints. Once you make a valid exchange or replacement request ownership of your registered device immediately transfers to us. What the complaint is about.
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You can also make a complaint at any of our stores. Calls are free from landlines but standard rates apply for calls from mobiles. If you have lodged a complaint and have an official complaint reference number issued and feel Telstra has not addressed the complaint as opposed to the technical fault after a reasonable amount of time measured in number of business days not hours then you can either escalate the complaint to the Office of the CEO within Telstra or take it outside and. Screen repair Screen repair is available for registered devices that do not have other damage are not disabled locked or IMEI blocked and function normally with all genuine parts. Of course youre not obliged to follow these guidelines but if you do youre more likely to see results and make the process less terrible for everyone else involved.
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Just like every formal situation there is etiquette to making a complaint with your telco. If you call from a mobile you can ask us to call you back. If it takes longer well keep you updated on our progress until we solve it. We are available 800am530pm Monday to Friday AEST. You can find our stores and their opening.
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Once you make a valid exchange or replacement request ownership of your registered device immediately transfers to us. You can find our stores and their opening. If you would like further investigation from Telstra. If you have lodged a complaint and have an official complaint reference number issued and feel Telstra has not addressed the complaint as opposed to the technical fault after a reasonable amount of time measured in number of business days not hours then you can either escalate the complaint to the Office of the CEO within Telstra or take it outside and. Post your complaint letter to.
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Alternatively you can call us anytime on 13 22 00 for Personal accounts or on 13 20 00 for Business accounts and say Complaint. Use this comments section to discuss problems you have had with Telstra or how they have handled your complaints. When you contact the Telecommunication Industry Ombudsman you will need to tell them. Complete our online complaints form. Call Customer Services Contact Form on 0800 856 0000.
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Calls are free from landlines but standard rates apply for calls from mobiles. Visit Make a Compalint. We aim to resolve your issue within 15 business days. The name of the telco and the account number. Select which option youd like in the field below.
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You can contact us to follow up on your issue. Get in touch with us if youd like to lodge a complaint. Further information on how we handle complaints can be found in our complaints handling process document PDF. If you do not have internet access you can send your complaint to. Of course youre not obliged to follow these guidelines but if you do youre more likely to see results and make the process less terrible for everyone else involved.
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The My Telstra app is available for both Apple iOS and Google Android. 08 8226 8699 or 1800 182 150 outside metro SA only We will acknowledge. If you want to look at a new mobile plan or a shiny new smartphone it works with your existing Telstra ID and you can also contact us through the My Telstra app for help with any questions you have. We aim to resolve your issue within 10 business days. Get in touch with us if youd like to lodge a complaint.
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Visit Make a Compalint. The My Telstra app is your shortcut to all your Telstra services and it makes self-service easy. 08 8226 8699 or 1800 182 150 outside metro SA only We will acknowledge. If you have lodged a complaint and have an official complaint reference number issued and feel Telstra has not addressed the complaint as opposed to the technical fault after a reasonable amount of time measured in number of business days not hours then you can either escalate the complaint to the Office of the CEO within Telstra or take it outside and. Post your complaint letter to.
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We aim to resolve your issue within 10 business days. Visit Make a Compalint. If you want to look at a new mobile plan or a shiny new smartphone it works with your existing Telstra ID and you can also contact us through the My Telstra app for help with any questions you have. The name of the telco and the account number. Select which option youd like in the field below.
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You can find our stores and their opening. Just like every formal situation there is etiquette to making a complaint with your telco. Telstra customers who havent already created a Telstra ID can do this in just a few steps. Download and complete our complaints form then email fax or post. The My Telstra app is available for both Apple iOS and Google Android.
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If you are the account holder or you have their approval to make the complaint. If you are a residential or small business customer. The My Telstra app is available for both Apple iOS and Google Android. Once you make a valid exchange or replacement request ownership of your registered device immediately transfers to us. If youre an Enterprise or Government customer please contact us here.
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Making a complaint on behalf of someone else. Select which option youd like in the field below. If it takes longer well keep you updated on our progress until we solve it. Youre going to have to make a formal complaint. We are available 800am530pm Monday to Friday AEST.
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Download and complete our complaints form then email fax or post. Get in touch with us if youd like to lodge a complaint. Of course youre not obliged to follow these guidelines but if you do youre more likely to see results and make the process less terrible for everyone else involved. 08 8226 8699 or 1800 182 150 outside metro SA only We will acknowledge. If youre an Enterprise or Government customer please contact us here.
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